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Quality Rest and Care

Domiciliary Care

Welcome to ENA Carecall Ltd. We are a privately owned Domiciliary Care agency based in the Midlands, established since 1994.

Domiciliary Care | ENA CareCall Ltd

About Us

At ENA, we aim to provide quality Domiciliary care for persons in their own homes who are unable to care for themselves regardless of their age, level of ability, gender, needs or ethnicity and will comply with the structured range of requirements for Domiciliary Care Services. Domiciliary Care is defined as a Service which will involve the provision of some or all of: Personal / Social Care, Domestic Tasks including meal preparation, shopping and laundry, rehabilitation and teaching of independent living skills and carer support including night sitting.

We comply with all approved regulations and standards within the National Minimum Standards for Domiciliary care. We operate Quality Assurance monitoring systems, employ well trained and dedicated staff to offer assistance to the Service Users in all aspects of their daily life. We keep up to date records, supervise staff and ensure that the interests, welfare, health and safety of our staff and Service Users are promoted and protected at all times.

ENA CareCall offer a totally reliable, flexible and extremely friendly service. You can arrange to have a care worker visit you from 1 hour a week to 24 hours a day.

Our Aims

We will strive to remain in the forefront of thinking within the caring profession and will aim to reflect the changing needs of the Service Users in our care. Our responsibility is to ensure that the care these people receive is of a high standard and that we respect their values, opinions and choices. Our Service Users deserve the right to demand a service which will satisfy their personal needs. We attempt to:

- Promote health

- Prevent illness

- Restore health

- Alleviate suffering

Domiciliary Care | ENA CareCcll Ltd

We will work and liase with all other health professionals and Social Services towards the well being of our Service Users and our charges will reflect these standards and our dedication to achieving them.

Health and Safety

The Care worker must protect the health and safety of themselves and the client at all times and will carry out their responsibilities in line with our Health and Safety Policies.

Services will only be carried out if they pose no risk to the Care worker or the client. For example care workers are not permitted to lift clients in and out of bed without the appropriate equipment to do so, decorate or clean external windows.

Services Provided

Personal care available includes

- Helping you in and out of bed

- Assisting you to have a wash, shower or bath

- Toilet needs

- Eating and drinking

- Medication prompting

- Sleepovers

Domestic help available includes

- Laundry

- Ironing

- Bed making

- Collecting pension

- Shopping

- Vacuuming and dusting

- General cleaning

- Escorting clients to appointments

The lists above are not exhaustive, if you require further information about the range of services we provide, please feel free to contact us.

Registered Bodies

ENA Carecall Limited is registered, and therefore licensed to provide services, by the Care Quality Commission (Provider ID: 1-101646058). For more information, visit

View the latest CQC inspection reports for ENA (Derbyshire and Staffordshire area).

We have contracts with Derbyshire, and Staffordshire City Councils for the provision of funded care. We also accept Direct Payments as a means of paying for the care provided.

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Areas Covered

Our Swadlincote office covers the following areas:

Barton Under Needwood


Burton upon Trent

Castle Gresley

Church Gresley










This list is not exhaustive and is growing all the time

UK Home Care Association